BROCHURE/EMAIL/DOCUMENT/ITINERARY INFORMATION

1. All information given in brochure/email or by any other document about the itinerary is based on the information available at the time of publication. Mepto reserves the right to change any information contained in the brochure/email or by any other document before or after booking the domestic tour due reasons beyond Mepto’s control.
2. In case Mepto becomes aware of any change in the brochure details due to reasons beyond Mepto’s reasonable control before the departure for the domestic tour, Mepto will take all reasonable steps to notify the client of the change before the departure of the domestic tour. In the event of Mepto becoming aware of the changes post the departure to the domestic tour, in such a situation Mepto’s agent or tour guide will take reasonable steps to inform the client about the change at the contact details provided at the time of booking. Mepto shall not be liable for any change made in the brochure due to reasons beyond its control.
3. In the event of any change made in the itinerary by Mepto in any fixed departure bookings, except for reasons beyond its reasonable control, Mepto will bear the cost of such change.
4. Some specific terms and conditions are mentioned against the respective domestic tour itinerary in the brochure/website. Those terms and conditions shall also form part of these booking terms and conditions.
   

HOTEL

1. Mepto takes all reasonable steps at the time of selecting the hotels that form part of domestic tours. The selection is based on strong internal assessment of the respective hotels and the hotels selected are usually the best in the respective categories.
2. Mepto would not be held liable or to make good any inconvenience or discomfort caused to the client due to but not limited to the insufficient services provided by the hotel. Mepto acts as an agent between the Client and the hotel and would under no circumstances be held responsible for inadequate service provided by the hotel.
3. The client would be liable to make any damage(s) caused by any act of the client (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be as determined by the concerned hotel. Mepto would not in any way intervene in the same.
4. No request for the change of hotel shall be entertained. If Client wishes to upgrade the hotel or change the hotel on his own, Client agrees to bear the charges incurred for the change in the hotel and cannot claim it from Mepto.
   

MEALS

1. The menues are pre-set menues for meals on the domestic tour. The nature of meals is clearly indicated in the brochure. Mepto would not entertain a request for a special meal nor guarantees a special diet to the client except to the extent mentioned in the brochure/email or by any other document.
2. Mepto reserves the right to change the menu if circumstances necessitate such a change. In the event the Client is not able to avail the meals in menu for any reason attributable to the Client, then no claim can be made for the meal so unutilized against Mepto.
3. Mepto entertains the requests for special meals/room allocations only when the Client gives such requests in writing. Mepto would take all necessary steps to ensure that these special requests are honored. However, in the event such special requests are not honored, Mepto would not be liable for any claim in this regard by the client.
4. Client shall be responsible to bear the additional charges of any special meal if purchased by the Client. In no event where the Client fails to avail the meal due to fault of Mepto, Mepto’s entire liability will exceed more than the proportionate amount the Client had paid to Mepto for such meal while booking the domestic tour.
   

ITINERARY

1. The domestic tour price is subject to increase without any notice if this rate substantially changes prior to departure and before a booking is confirmed the client would be required to pay such increase in the tour cost before the departure/booking confirmation.
2. Mepto takes all reasonable steps at the time of finalizing the itinerary for the client to ensure that the itinerary is as per the convenience and comfort of the client. However, in the event of a change in the itinerary, Mepto would inform the client accordingly before the departure of the client on the domestic tour. Information shall be provided at the contact details provided by the Client at the time of booking. Mepto takes no responsibility for any claims arising out of non-receipt of information if such contact no. is not reachable or email provided is not accessible or does not belong to the Client.
3. Further, in the event of a change, which is beyond the control of Mepto, in the itinerary of the client post departure to domestic tour, Mepto shall inform the client accordingly as and when such a change occurs. Mepto shall not be held responsible in any manner whatsoever for any loss that a client might suffer consequent to such a change. Mepto reserves the right to claim any additional expenses because of delays/changes in the itinerary, caused due to reasons beyond Mepto’s control.
4. Mepto reserves the right to amend, alter, vary or withdraw any particular departure; excursion advertised or substitute a hotel of similar class if deemed advisable or necessary without incurring any liability.
5. For the convenience of clients, Mepto reserves the right to amend the itinerary. However, all the other services will remain the same.
6. In the event the client misses out on any activity on the domestic tour due to delay on his/her part, Mepto would not be held liable to refund the money paid for the same or in any other manner whatsoever.
7. Mepto does not promise any change in the itinerary at the request of client and same shall be subject to availability. For any change/alteration in the itinerary made at the request of client, client agrees to pay additional cost incurred due to such change.
   

LIABILITY

1. In the event of Mepto exercising its rights to amend or alter any Tour or holiday advertised in their Brochure/ itinerary after such Tour or Holiday has been booked, the Client shall have the right: To continue with the Tour or holiday as amended or altered or to accept any alternative Tour or holiday, which Mepto may offer. In either of these above cases the Client shall neither be entitled to nor Mepto be liable to the client for any damage, additional expenses, consequential loss suffered by him or to pay any amount as refund. In the event that Mepto is unable to conduct a particular Tour, Mepto shall at its own discretion, refund the amount of the cost of the said Tour to the Client (after deducting the actual expenses incurred by Mepto on clients' booking and on other overheads as applicable from case to case) without any interest on the same. The client will not be entitled to make any grievance thereafter in respect of the same.
2. Mepto shall, in no circumstances whatsoever be liable to the client or any person traveling with him for: Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and/or damage or any kind of theft howsoever caused. Any act, omission, default of any independent Contractor or other person or by any servant or agent employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the client or for any person traveling with him howsoever caused. The temporary or permanent loss of or damage to baggage or personal effects howsoever caused including willful negligence on the part of any person. Loss of baggage by the airlines / coach / train. Overbooking of seats by the airline. Failure on the part of airline to accommodate passengers despite having confirmed tickets or change of route.
3. If in the event that the Client is booked on a particular airline and the said flight is over booked/cancelled for whatever reason and the Client is not allowed/able to board the flight, the Client shall not hold Mepto responsible for the same and no claim whatsoever can be made by the Client against Mepto for refund or compensation.
4. Mepto shall not be responsible and / or liable for any damages caused to the Client due to reasons beyond the control of Mepto (Force Majeure / Vis Majeure).
5. While enjoying the services provided by Mepto, if any client’s acts or omission results in damage or loss to Mepto’s vendor or service provider which includes but is not limited to (airlines, hotels, transports etc. and vendors’ staff), the client shall be liable and agrees to indemnify and hold harmless Mepto its directors, officers or such vendor from and against such claims.